Apply today as a Bilingual Customer Care Specialist for Girl Scouts of Western Ohio.

About Girl Scouts of Western Ohio

Girl Scouts of Western Ohio is part of the preeminent leadership development organization for girls, with more than 1.7 million girls and 750,000 adults.

With programs from coast to coast and across the globe, Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.

We build girls of courage, confidence, and character who make the world a better place! Girl Scouts of Western Ohio offers summer Day Camp opportunities at Camp Butterworth in Maineville, Ohio.

Bilingual Customer Care Specialist (Spanish)

Job Responsibilities

Deliver exceptional customer service to all members, internally and externally, via in-person, email, and telephone interactions.
Seek to understand inquiries, engage in problem-solving through research, and deliver solutions to resolve questions and issues that customers bring to you.
Track all customer interactions using Salesforce (Customer Relationship Manager).
Partner with the data and inside sales teams to maintain data integrity by entering information accurately and promptly.
Maintain a customer-centric environment in public areas of council facilities.
Build and maintain relationships with customers.

Education & Experience

High school diploma or GED equivalent.
Minimum of one year experience working in an office setting.
Excellent technical computer skills in Microsoft Office products, including Word, Excel, and Outlook.
Strong Customer Service, oral, and written communication skills.
Bilingual and able to read, write and speak Spanish proficiently.

Benefits

Learning and development opportunities.
A high-achieving and fun team.
Casual dress code.
Competitive pay.
A generous benefits package.
Fun work environment.
Eligible for telework after the first 90 days.
The chance to be our next success story.

We are proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. GSWO is an EEO/Minority/Female/Disability/Veteran employer.

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