Cincinnati and Hamilton County Public Library - Graphic Designer | Outreach Services Truck Driver | Public Safety Specialist | IT Services Manager | Marketing Visual Merchandiser | Covedale Branch Manager | Harrison Branch Supervisor | Maintenance Technician | Youth Librarian | Library Customer Adviser | Youth Services Branch Supervisor | Diversity, Equity, Inclusion and Engagement Coordinator

Youth Services Branch Supervisor

Cincinnati & Hamilton County Public Library
800 Vine Street
Human Resources
Cincinnati OH 45202

Job Type: ,
Compensation: $59,425 - $86,153
Posted Date: 02/22/2024
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Apply today as the Youth Services Branch Supervisor at Cincinnati & the Hamilton County Public Library Main Branch.

 

Youth Services Branch Supervisor

Job Description

The Cincinnati & Hamilton County Public Library seeks a full-time Youth Services Branch Supervisor to join our team at one of the country’s busiest and best library systems.

The Youth Services Branch Supervisor is responsible for assisting in the daily leadership and oversight of the Popular Library operations and staff and interpreting the Library’s policies and procedures. This position leads the Popular Library’s youth programming, creating, implementing, and presenting agency and community programs for youth, parents, caregivers, and teachers. This position provides reference and reader’s advisory services and maintains the youth collection.

 

Job Responsibilities

  • Participates in the personnel management process for staff, including hiring, supervision, on-the-job training, employee relations, corrective action, evaluation of staff performance, and identification of training needs.
  • Serves as the staff-in-charge in the absence of the Manager.
  • Under the Manager’s direction, leads team members in providing the highest quality service to all internal and external customers, which includes building group processes and achieving team goals.
  • Plans workflow for the team, including scheduling and staffing for effective in-person public service.
  • Leads youth services, including planning and conducting engaging programs; maintaining youth collection, outreach to schools, community partners, and teacher collections.
  • Performs reference and readers’ advisory in person, by telephone, and by e-mail, using materials in a variety of formats.
  • Assists customers with various technologies such as phones, computers, and tablets.
  • Assists customers with resumes, job searches, internet use, and basic word processing.
  • Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
  • Uses the Library’s automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
  • Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
  • Participates in the location’s responsibilities, including, but not limited to, desk set up, shelf reading, banking, and filling interagency requests.
  • Respect and maintain confidentiality of customers, peers, and branch/department.
  • Attends systemwide leadership meetings and leads/serves on staff workgroups, as requested.

 

Qualifications

  • Demonstrates ability to coach, motivate, train, and supervise individuals and groups of diverse backgrounds.
  • Understands and supports the Library’s mission, vision, culture, and structure and demonstrates a comprehensive understanding of the Library’s policies and procedures.
  • Demonstrates a commitment to diversity, equity, and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
  • Interacting with members of diverse ethnic and socioeconomic communities, children, staff, and management respectfully and professionally reflects the Library’s values.
  • Demonstrates professionalism in all settings, including being a team player, arriving to work reliably, regularly, and on time, and behavior consistent with building a strong organizational culture while performing work duties.
  • Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
  • Handles and responds to concerns, complaints, and demanding situations patiently.
  • Demonstrates strong technical skills with the ability and willingness to learn new skills quickly.
  • Possesses the ability to make independent decisions when circumstances warrant such action.
  • Ability to maintain the confidentiality of customers, peers, and branch/department.
  • Ability to seek out new methods and principles and incorporate them into existing practices.
  • Seeks, accepts, and incorporates feedback and direction.
  • Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.

 

Education

  • Master’s Degree in Library Science from an ALA-accredited library school or commitment to completing the Public Service Certification Program within 24 months.
  • Must possess a valid driver’s license and maintain a driving record acceptable to the Library’s insurance provider.
  • 1-3 years of progressively responsible and relevant experience.

 

Compensation & Benefits

This position offers a community-minded, diverse, inclusive work environment; competitive compensation; generous paid time off, including PTO (accrued at 218 hours/year), Sick (accrued at 120 hours/year), and nine paid Holidays. In addition, the Library offers a robust benefits package, including medical, dental, employer-paid life and telehealth, vision, short-term disability, participation in the Ohio Public Employee Retirement System, and a host of additional voluntary benefits.

 

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Application Deadline: March 8, 2024

For more information or to apply:

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