Apply today as a Client Services Specialist for the Legal Aid Society of Greater Cincinnati.

About the Legal Aid Society of Greater Cincinnati

The Legal Aid Society’s mission is to solve the serious legal problems of low-income people in our community, to promote economic and family stability, and to reduce poverty through effective legal assistance. Legal Aid attorneys, advocates, and support staff provide direct and impactful assistance to the most vulnerable in our community facing legal crises such as eviction, domestic violence, abuse and neglect, loss of benefits, immigration problems, foreclosure, education issues, and more.

Legal Aid provides a full range of legal services to our client community. We represent clients in civil legal cases, as well as carry out advocacy for low-income groups. We participate with social services agencies, medical providers, and others to improve programs affecting low-income people. Legal Aid provides legal assistance to our vulnerable neighbors in Hamilton, Butler, Clermont, Warren, Brown, Clinton, and Highland counties.

Client Services Specialist

Job Description

This is a full-time position in our downtown Cincinnati Intake Department. All requests for Legal Aid assistance start in the Intake Department.

Job Responsibilities

Interview community members who request assistance from Legal Aid.
Gather information from the individual.
Enter the information into our case management system.
Communicate approval or denial for Legal Aid services.

Qualifications

Excellent communication and client-service skills.
Ability to handle a high daily call volume.
Ability to communicate with all members of our community, including those in crisis or experiencing trauma.
Ability to capture information accurately while conducting a telephone or in-person interview.
Excellent organizational and time management skills.
Ability to work effectively as a member of a team.
Ability to respond well to supervision and feedback.
Keyboard and computer competency (Microsoft Outlook and Word, in particular).
Experience in customer service and working with a low-income population preferred.
Professional attire (business casual) is required.

Compensation & Benefits

The rate of pay will be based on experience, but no less than $18/hour. The Legal Aid Society offers an excellent benefits package, including health insurance and paid time off.

Application Process

Please email all of the following items to [email protected] with the subject line Client Services Specialist LAS065-23:

Cover letter explaining the reasons for your interest in the position.
Resume.
Names and telephone numbers for two work references. (Do not send letters)

All applications will be acknowledged. This position will remain open until filled. Please do not call. Employer will arrange interviews.

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