Apply Today as a Customer Service Representative for RDI.

Customer Service Representative

Job Description

Join RDI Corporation, a world-class outsourcer delivering exceptional call center, market research, administrative, IT, and creative services to esteemed Fortune 500 partners. Our collaborative ethos brings together a diverse family of professionals—cognizant, strategic, resilient, and passionate—each contributing unique skills to our collective success

Currently, we’re hiring #ThoseWhoHustle for Customer Service Representative positions in Greater Cincinnati, OH. As a Customer Service Representative, you’ll be the vital link between our company and our clients, delivering exceptional service and support. Join us, and we’ll provide comprehensive paid training to equip you with the tools for success.

Responsibilities

Utilize telephone systems and technology to complete all tasks following all procedures accurately and promptly.
Accurately document and summarize call content accurately for record-keeping purposes.
Follow all required scripts, protocols, and procedures to maintain consistency and compliance.
Utilize knowledge base and training resources to provide accurate responses to customer inquiries.
Appropriately de-escalate customer issues to the managerial team when necessary.
Adhere to all attendance and work schedule requirements to ensure coverage during operational hours.
Maintain strict confidentiality regarding customer information and sensitive data.

Qualifications

Proficient organizational, written, and oral communication skills, typing a minimum of 35 WPM
Ability to work regularly scheduled shifts within hours of operation including onboarding and training period(s).
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to multi-task, stay focused, and self-manage.
Strong team orientation and customer focus.
The ability to thrive in a fast-paced environment.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

Benefits

Competitive pay
Medical
Dental,
Vision Insurance
401k with company match
Company Paid Holidays and PTO

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