About Hamilton County DDS

Hamilton County Developmental Disabilities Services (HCDDS) is a government social services agency established by state law. For over 50 years, HCDDS has provided support and services to thousands of individuals with developmental disabilities (DD). Each year, we support about 7,300 people with intellectual and developmental disabilities throughout their lives by providing case management while funding services our community partners provide.

“People we serve come from all walks of life, and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse, and every team member feels that they belong.”

Waiting List Specialist

Job Description

A typical day in the life of a Waiting List Specialist involves guiding families through the eligibility process for Ohio Medicaid Waiver Services, which allows individuals with disabilities to receive care in their homes and communities rather than in long-term care facilities.

Contact families to schedule and administer the Ohio Assessment for Immediate and Current Need for waiver service and notify families of assessment outcomes.
Enter and track assessment data and trends, process waiting list determination packets, and provide community resources for those requesting waiver and community-based services.
Play a vital role in ensuring residents of Hamilton County receive funding and resources for care and community integration.

Work Location:
Hybrid – remote and at HCDDS Support Center: 1520 Madison Road, Cincinnati, OH 45206.

Job Responsibilities

Conducts thorough research to find appropriate resources for families and assists individuals with developmental disabilities (DD) and families in securing community resources.
Please familiarize yourself with programs, resources, and services available to individuals and families on our waiting list.
Conducts in-person and telephone meetings with waiting list individuals and families and provides plans to support families engaging in the community.
Assists individuals with DD in determining what needs or services are required and conducting follow-up.
Collaborates with other staff to solve problems and identify resources and gaps in service provision.
Collaborates with Community Integration team, community, agencies, and professionals to produce positive, appropriate outcomes.
Provides responsive follow-up and excellent customer service.
Maintain quality service by consistently tracking and documenting progress in a timely and accurate manner.
Develops and demonstrates knowledge of new technology and other developments to maintain proficiency in job duties.
Develop and maintain effective relationships through effective and timely communication.
Attends meetings, seminars, and conferences to develop knowledge of current best practices.
Participate in agency, local, and state meetings as needed safely, efficiently, and effectively by agency procedures.
Performs other related duties as required or assigned.

Qualifications

Bachelor’s degree and possesses an Ohio Department of Developmental Disabilities Service’s Service and Support Administration Certificate preferred.
One year of full-time, supervised, paid work experience in programs or services for individuals with developmental disabilities or in a social service setting.
Demonstrated strong oral and written communication skills and strong interpersonal relations skills.
A valid driver’s license issued by the state of residency that meets the agency’s driver’s insurance requirements.
Have a passion for improving others’ lives, demonstrated through superior customer service.
Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation.

Compensation & Benefits

36.25-hour work week, full-time role.
Flexible schedule and hybrid work-from-home options.
The starting salary range is determined by formula accounting for years of experience: $45,240 to $56,550.
Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more.
Ohio Public Employee’s Retirement System includes a 10% employee contribution and a 14% employer contribution.

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals regardless of race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.

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