customer service at children's hospital

Phone Number

1-513-636-4200

Address

3333 Burnet Avenue
Cincinnati, OH 45229

Description

Do you enjoy working with people? Are you looking for a fulfilling job? If so, customer service at Children's Hospital may be for you. The Cincinnati Children's Hospital is hiring workers to fill Access Services Representative positions. 

The purpose of customer service at Children's Hospital is to provide and support for all aspects of admitting and/or registration functions for an assigned department(s)/division(s).
Responsibilities
·Confidentiality
Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
·Registration
Provides assistance to and service to patients, families, staff, external agencies in the completion of patient registration, admission, and scheduling. Ensures that the necessary data, information, and forms are obtained and entered into the appropriate system accurately and timely.
·Customer Care
Investigates and resolves customer requests, petitions or problems. Receives telephone calls from customers inquiring about services or having problems. Talks to the customer to learn questions and sources of problems. Contacts outside representatives to request information or assistance in resolving problems.
·Relationship Management
Answers questions, applying knowledge of the assigned function and of CCHMC's policies and procedures to resolve customer and coworker requests, questions, or problems. Determine cause of problems; talks with customers to research problems and find a solution. Collaborates with divisional personnel to identify system and process issues. Acts as a resource within the department.
·Quality and Compliance
Participate in activities related to organizational, regulatory, and governmental compliance.
·Document Authentication
Registration staff are authorized to obtain and authenticate documents requiring signatures from patients and families that are entered into the medical record electronically and/or via scan. The credentials of the registration staff are required to ensure the integrity of the authentication and protect security all of record entries.

Skills & Competencies
·Data Entry
Computer literacy sufficient to perform data entry and typing
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Computer Proficiency
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Detail Orientation
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
·Time Management
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
·Communication
Excellent verbal, written and/or interpersonal communication skills
Required:
·High School Graduate OR equivalent
·One year of customer service experience
·CPR certification within one year of hire

If you are interested in working in customer service at Children's Hospital, don't hesitate. Apply todqy!