Phone Number

(513) 745-0888

Address

8944 Blue Ash Rd
Cincinnati, OH 45242

Description

Do you enjoy communicating with others? Are you looking for fulfilling work? If so, this medical scheduling assistant position with Affordable Languages Services may be for you.

Affordable Languages Services (ALS) is a nationally recognized brand in securing access to quality medical care as well as employment, education, and judicial attention to non-English speakers in over 130 languages including sign. We’re committed to partnering with friendly and ethical people who share our passion for high quality interpreting and translating support to enhance the health and well-being of our clients.

As a part of our continued mission to provide world-class access to crucial life needs, we're seeking an Interpreter Relations Associate to serve as the critical role in delivering outstanding service. This position is responsible for maintaining long-term, mutually beneficial relationships with assigned clients and interpreters. The ideal candidate will thrive in a fast paced environment with the ability to creatively maneuver simultaneous care requests across multiple channels including phone, email, scheduling software, and mass texting platforms. Attention to detail and excellent interpersonal skills are required to deal with a large number of concurrent activities. Success is by filling all appointments with the most qualified interpreters to help alleviate the natural uncertainty and anxiety that comes with approaching an important life event in a foreign language. If you're driven by making a difference in other's lives and knowing their quality of life could be improved by your efforts this is the role for you.

Essential Duties

Build and maintain effective relationships with all assigned clients and interpreters

Take incoming customer requests (via telephone, email, scheduling software)

Ensure appointment details are accurately logged into the scheduling system as required by ALS standards

Implement, confirm, and monitor appropriate level of interpreter for all assigned appointments

Provide creative solutions to fill all assigned appointments with the appropriate level of interpreter

Resolve scheduling conflicts (cancellations, overlaps, rescheduled appointments)

Analyze scheduling trends and interpreter feedback to maximize coverage and successfully fill all assigned appointments

Manage effective and timely communications with interpreters and clients - such as: scheduling interpreters, regular status reports of confirmed and outstanding appointments

Keep all assignment and/or client-related information strictly confidential

Field questions and feedback from clients/vendors; relay information to management and other team members to continually improve personal and team performance

Collaborate with Interpreter Recruiting to identify future interpreter headcount needs based on appointment requests and forecasts

Serve as a periodic backup to the after-hours dispatcher

Perform other duties as assigned

Qualifications

College degree required

At least 2 years in customer-facing role

Exceptional interpersonal skills and communication skills (written and oral)

Attention to detail and accuracy; ability to maintain confidential information

Ability to communicate effectively across cultures and in a variety of customer facing situations

Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems

Creative thinker who takes the initiative to get tasks completed

Possess a consultative nature -- ability to influence others to maximize client satisfaction

Ability to multi-task and perform in a fast-paced environment

Knowledge of customer service principles and practices

Established foundation of medical terminology (medical scheduler, nurse's assistant, etc.)

If you are interested in this medical scheduling assistant position, don't hesitate. Apply today!