Phone Number(513) 745-0888
Address8944 Blue Ash Rd
Cincinnati, OH 45242
DescriptionDo you enjoy communicating with others? Are you looking for fulfilling work? If so, this medical scheduling assistant position with Affordable Languages Services may be for you.
Affordable Languages Services (ALS) is a nationally recognized brand in securing access to quality medical care as well as employment, education, and judicial attention to non-English speakers in over 130 languages including sign. We’re committed to partnering with friendly and ethical people who share our passion for high quality interpreting and translating support to enhance the health and well-being of our clients.
As a part of our continued mission to provide world-class access to crucial life needs, we're seeking an Interpreter Relations Associate to serve as the critical role in delivering outstanding service. This position is responsible for maintaining long-term, mutually beneficial relationships with assigned clients and interpreters. The ideal candidate will thrive in a fast paced environment with the ability to creatively maneuver simultaneous care requests across multiple channels including phone, email, scheduling software, and mass texting platforms. Attention to detail and excellent interpersonal skills are required to deal with a large number of concurrent activities. Success is by filling all appointments with the most qualified interpreters to help alleviate the natural uncertainty and anxiety that comes with approaching an important life event in a foreign language. If you're driven by making a difference in other's lives and knowing their quality of life could be improved by your efforts this is the role for you.
Build and maintain effective relationships with all assigned clients and interpreters
Take incoming customer requests (via telephone, email, scheduling software)
Ensure appointment details are accurately logged into the scheduling system as required by ALS standards
Implement, confirm, and monitor appropriate level of interpreter for all assigned appointments
Provide creative solutions to fill all assigned appointments with the appropriate level of interpreter
Resolve scheduling conflicts (cancellations, overlaps, rescheduled appointments)
Analyze scheduling trends and interpreter feedback to maximize coverage and successfully fill all assigned appointments
Manage effective and timely communications with interpreters and clients - such as: scheduling interpreters, regular status reports of confirmed and outstanding appointments
Keep all assignment and/or client-related information strictly confidential
Field questions and feedback from clients/vendors; relay information to management and other team members to continually improve personal and team performance
Collaborate with Interpreter Recruiting to identify future interpreter headcount needs based on appointment requests and forecasts
Serve as a periodic backup to the after-hours dispatcher
Perform other duties as assigned
College degree required
At least 2 years in customer-facing role
Exceptional interpersonal skills and communication skills (written and oral)
Attention to detail and accuracy; ability to maintain confidential information
Ability to communicate effectively across cultures and in a variety of customer facing situations
Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems
Creative thinker who takes the initiative to get tasks completed
Possess a consultative nature -- ability to influence others to maximize client satisfaction
Ability to multi-task and perform in a fast-paced environment
Knowledge of customer service principles and practices
Established foundation of medical terminology (medical scheduler, nurse's assistant, etc.)
If you are interested in this medical scheduling assistant position, don't hesitate. Apply today!