CV2 ACS Operations Manager (L3)

236 Wendell H Ford
Erlanger KY 41018

Job Type: ,
Compensation: $80,000/year
Posted Date: 07/19/2022
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Apply for the position of CV2 ACS Operations Manager

This position is part of the US Cargo division of DHL Aviation. The US ACS group is a high growth unit, with revenue tripling in the last three years to nearly $120 million. ACS is a key contributor to the success of DHL Express, as the ACS proceeds translate to reduced airline transport cost for Express.

This position will be based at the DHL CFS facility, which is near Cincinnati Airport, called “CV2”. The ACS service organization is a “virtual” organization, so the manager must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance, build up density, capacity utilization, and department unit costs.


  • Provides rules to a cargo operation and warehouse management to ensure handling operations are consistent with the group business strategy
  • Monitors quality and adherence to IATA and Global ACS standards and is responsible for constant improvement and optimization of products, density, build and service
  • Develops a high-performance Cargo culture within the warehouse
  • Work with ACS service providers to ensure compliance of standard operating procedures and service performance objectives
  • Reviews daily service performance
  • Identifies mistakes and assists Operations on immediate and long-term recovery plans
  • Handles complaints from key account management
  • Work with Capacity Management, Network Operations, Network Planning, Load Control and ground handling operations to ensure ACS capacity is utilized as planned
  • Implement new shuttle schedules to supplement air capacity
  • Work with CFS management team to improve Unit Load Device utilization in order to maximize ACS revenue opportunities


  • BA/BS degree preferred
  • Must have 10 years of Cargo related Operations experience; specific to Air Cargo carriage, Cargo process and Cargo programs
  • Good management experience is essential
  • Strength in Cargo process management, with experience ensuring and implementing new programs and initiatives
  • Candidate should have experience in Capacity Management and Revenue
  • Must be highly skilled in placing data in Excel and being able to perform analysis and draw opinions
  • Candidate experience working in a project environment, where tasks, owners, and goals have been developed and managed.


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Application Deadline: Until Filled

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