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The Voice of Your Customer

The Voice of Your Customer

2259 Gilbert Avenue
Cincinnati OH 45206

Email: [email protected]

Phone: 513-281-3228

A certified minority-owned marketing firm that specializes in engaging diverse markets.

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The Voice of Your Customer is a Black-owned and minority-certified consulting firm specializing in market research, secret shopping, outreach campaigns and call center services. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone.


The Voice of Your Customer client list includes federal, state, regional and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers and educational institutions.


The Voice of Your Customer offers the following services

  • Data Analysis
  • Discrimination Testing
  • Ethnographic Interviews and Observations
  • Facilitations
  • Focus Group
  • In-depth Interviews
  • Media Campaigns
  • Mock Juries
  • Mystery Observations and Program Compliance
  • Online Research
  • Operations Audits and Compliance Checks
  • Product Testing
  • Public Relations
  • Research and Assessments
  • Secret Shopping
  • Social Marketing Campaigns
  • Publicity and Promotions
  • Call Center Services


Company Designations

DUNS Number: 788866478
CAGE Code: 4MDS1
ORCA Registration: Complete



541611 Administrative Consulting Services
541612 Human Resources Consulting Services
541613 Marketing Consulting Services
541618 Other Management Consulting Services
541820 Public Relations Agencies
541910 Market Research/Public Opinion Polling


SIC Codes

7319 Advertising Services
8732 Commercial Economic, Sociological, and Educational Research
8742 Management Consulting Services
8743 Public Relations Services
8748 Business Consulting Services



US SBA HUBZone, Section 3, WOSB and EDWOSB
NMSDC and Ohio MSDC Minority-owned Business Enterprise (MBE)
State of Ohio Minority-owned Business Enterprise (MBE) and EDGE
Ohio Dept of Transportation Disadvantaged Business Enterprise (DBE)
Ohio Turnpike Commission Minority-owned Business Enterprise (MBE) and Woman-owned Business Enterprise (WBE)
City of Cincinnati (OH) SBE/MWBE/SLE


About the Owner of The Voice of Your Customer

Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard-to-reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College, Babson College and the University of Wisconsin.


Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women’s Business Enterprise National Council, US Small Business Administration and Cincinnati Chamber of Commerce.


The Voice of Black Cincinnati is a media company designed to educate, recognize, and create opportunities for African Americans. Want to find local news, events, job posting, scholarships, and a database of local Black-owned businesses? Visit our homepage, explore other articles, subscribe to our newsletter,  like our  Facebook page, join our  Facebook group, and text VOBC to 513-270-3880.

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For more information


Email: [email protected]

Phone: 513-281-3228

Twitter / Instagram: @voyc

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