Diversity, Equity, Inclusion and Engagement Coordinator

Cincinnati & Hamilton County Public Library
800 Vine Street
Human Resources
Cincinnati OH 45202

Job Type: Salaried, Full-Time

Compensation: $46,945.60 - $68,078.40 annual

Posted Date: 03/28/2024

Apply today as a Diversity, Equity, Inclusion and Engagement Coordinator for Cincinnati & Hamilton County Public Library.

Diversity, Equity, Inclusion and Engagement Coordinator

Job Description

The DEI&E Coordinator, under the direction of the DEI&E Director, supports and coordinates DEI&E activities whereby staff, customers, and communities from all races, religions, sexes, sexual orientations, gender identities, national origins, ages, and disabilities can thrive.

This position develops and fosters relationships with community-based organizations and serves as a customer resource navigator. This position also supports systemwide DEI&E projects and initiatives and supports the DEI&E Director and Department.

HOURS: 40 hours per week, including evenings and weekends.

Job Responsibilities

• Meets individually with Library customers and builds relationships to proactively identify areas of concern to provide the necessary referral services consistent with the mission and services of CHPL.
• Works with Public Safety and other Library staff to proactively address underlying issues related to any conduct that violates the Library’s Standards of Behavior policy.
• Develops partnerships with area agencies and stakeholders to provide services within the Library or make referrals to off-site services available to Library customers.
• Participates in community engagement and outreach events and assists in community-based initiatives during the day, evening, weekend, and holidays, as needed.
• Provides coordination around action items detailed in the DEI plan.
• Supports and coordinates logistics for meetings, webinars, events/program activities, and community outreach programs.
• Creates, develops, and tracks databases and surveys to measure the effectiveness of DEI&E efforts.
• Coordinates and delivers DEI training to staff.
• Tracks and maintains benchmark metrics, KPIs, goals, and objectives statistics.

Skills

• Demonstrates a commitment to diversity, equity, and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Experience developing relationships with community partners.
• Skilled in successfully applying de-escalation techniques through a trauma-informed care lens.
• Demonstrates success in planning, implementing, and coordinating programs.
• Interacting with members of diverse ethnic and socioeconomic communities, children, staff, and management respectfully and professionally reflects the Library’s values.
• Understands and supports the Library’s mission, vision, culture, and structure and demonstrates a comprehensive understanding of the Library’s policies and procedures.
• Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior consistent with building a solid organizational culture while performing work duties.
• Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
• Strong communication and interpersonal skills, including the ability to listen actively and present clearly and effectively positively.
• Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
• Addresses and resolves concerns and conflicts equitably and with patience and tact, seeking common ground and cooperation when possible.
• Possesses the ability to make independent decisions when circumstances warrant such action.
• Ability to maintain confidentiality of customers, peers, and department.
• Ability to seek out new methods and principles and incorporate them into existing practices.
• Seeks, accepts, and incorporates feedback and direction.

Qualifications

• Associate’s degree in Social Services, related degree, or equivalent combination of education, training, and experience.
• Minimum three years of experience connecting individuals with community resources.
• A driver’s license with a driving record is acceptable to the Library’s insurance.

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