Family Engagement Coordinator

Hamilton County Developmental Disabilities Services
1520 Madison Road
Cincinnati OH 45227

Job Type: Salaried, Full-Time

Compensation: $45,240 to $54,600

Posted Date: 03/11/2024

Apply today as a Family Engagement Coordinator for Hamilton County DDS.

Family Engagement Coordinator

Job Description

A day in the life of a Family Engagement Coordinator includes working with FEC Sean Bostic to LISTEN and talk with families about their loved ones with disabilities. An FEC applies high organizational skills and savvy skills, such that they can work with high competence and tremendous energy in a way that seems approachable, caring, and human to their families.

An FEC provides quality, skilled, and compassionate listening to families so that HCDDS meets them where they are. …so they feel empowered… not feel judged, patronized, or put off. The FEC connects families to the RIGHT information they need and the RIGHT people who will help them get what they need. This includes helping them to make calls, introducing them to the professionals who can best help them, etc.

FEC helps families navigate the resources they need and get through initial obstacles in accessing the front doors of agencies and processes. To do that, the FEC contributes high-quality support and requests the same level of help from collaborative partners, many of whom FECs have helped develop. The FEC allows families to get beyond what they see directly before them and get out of urgent, crisis, and chaos mode.

Within any given day, the FEC is identifying significant priority trends of families, making recommendations around those trends to the right people, and committing superb response in both timeliness and deliverables to families we serve and our collaborative partners (including Schools, ESC, 513BUS and many others). FECs constantly communicate with their allied FEC, Directors, and Community Relations folks regarding what needs to be shared and acted upon. The FEC daily represents HCDDS and ALIFE as a warm, welcoming, excellent, action-oriented communicator. This is all in a day’s work.

Work Location

Office Location (for use during training, for team meetings, and when needed after that): HCDDS Support Center, 1520 Madison Road, Cincinnati, OH 45206

Job Responsibilities

• Deeply and intentionally listens to families.
• Develops, organizes, leads, and facilitates targeted family support efforts for caregivers of all ages through various listening formats.
• Work includes leading family orientations to HCDDS, Future is Now, related aging caregiver forums, and other strong efforts in the Life Course Trajectory.
• Regularly seeks family feedback in various ways and organizes focus groups, problem-solving, and task forces as needed.
• Further support for families is achieved by identifying gaps and trends through all listening forums.
• Responds by effectively connecting families to essential information, services, resources, and resource partners that best fit their needs and resolve identified trends.
• Informs and provides specific, formal reports to HCDDS for strategic planning and further quality response.
• Develops and sustains solid partnerships with family networks and agencies, including Good Life Network, UC UCEED, and all related forums.
• Develops new partnerships with emerging, promising people and agencies.
• Consults and provides accountable collaboration with other community organizations, including DD providers, schools, aging partners, and other social service agencies, to expand the capacity to support families and promote inclusion.
• Works with Community Relations to develop and manage content on the family portion of the agency website, webinars, other media, and publications to ensure information is complete, accessible, relevant, and engaging.
• Understand and communicate local, state, and federal issues that impact families and include them in communications.
• Stays abreast of local, state, and federal changes that impact families of people with DD.
• Connects families and people served to effective advocates per issues of interest and concern.
• Travels to and gains access to different work sites in a safe, efficient, and effective manner by established procedures.
• Performs other related duties as required or assigned.

Qualifications

• Bachelor’s degree
• Two years of related work experience with families with members of DD
• Possesses a valid driver’s license and meets the agency’s driver’s insurability requirements.
• Strongly for improving others’ lives, she demonstrated through superior customer service.
• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
• Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation.

Compensation & Benefits

• 36.25-hour work week, generally between 8 a.m. and 4 p.m.
• Flexible schedule and hybrid work-from-home options
• One week of paid vacation and 15 sick days immediately allocated upon hire. Three personal days are provided per year, with an employee start date. Starting vacation accrual of 3 weeks per year. Sick time they accrued 15 days per year after the first year of employment with an unlimited accrual.
• The site starting salary range is $45,240 to $54,600.
• Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, Employee Assistance Plan, Free Medical and Rx through Marathon Health, and more.
• Ohio Public Employee’s Retirement System includes a 10% employee contribution and a 14% employer contribution.

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