Introduction Specialist

Hamilton County Developmental Disabilities Services
1520 Madison Road
Cincinnati OH 45227

Job Type: Full-Time, Salaried

Compensation: $45,240 - $56,550

Posted Date: 04/22/2024

Apply today as an Introduction Specialist for Hamilton County Developmental Disabilities Services.

Introduction Specialist

Job Description

A typical day in the life of an Introduction Specialist involves serving as the primary contact for individuals seeking eligibility for Hamilton County Developmental Disabilities Services. You will take phone calls, emails, and walk-ins to guide individuals through eligibility.

As an Introduction Specialist, you will send out intake packets and process, review, interpret, and upload medical records and other documentation related to developmental disability diagnoses. You will provide resources for those determined eligible and alternative resources for those determined ineligible for our services, as well as complete referrals to appropriate programs and services. You will play an integral role in establishing the services and resources needed by residents of Hamilton County.

Work Location:
Hybrid–remote and HCDDS Support Center: 1520 Madison Road, Cincinnati, OH, 45206.

Job Responsibilities

• Receives incoming calls to the agency regarding eligibility for services.
• Review medical, psychological, and school records to confirm a qualifying developmental disability diagnosis.
• Coordinates completes and disseminates information necessary for the eligibility process.
• Provides information and resources without regard to eligibility throughout the introduction and eligibility process.
• Maintains accurate documentation, including coordination of services; maintains confidentiality.
• Performs other related duties as required or assigned.

Qualifications

• A Bachelor’s degree is required in psychology, special education, human services, or related fields.
• Knowledgeable of medical and diagnostic and statistical manual (DSM) terminology.
• Familiarity with the Ohio Guardianship process.
• One year of experience working with individuals with developmental disabilities or in a social services setting is required.
• Able to pass agency background checks and driver’s abstract.
• A passion for improving others’ lives, which I have demonstrated through superior customer service.
• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
• Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation.

Compensation & Benefits

• 36.25 hour work week, full-time role. Hourly position paid bi-weekly.
• Flexible schedule and hybrid work-from-home options.
• One week of paid vacation and 15 sick days are immediately allocated upon hire. Three personal days are provided per year, with an employee start date. Starting vacation accrual of three weeks per year.
• The starting salary range, determined by the formula accounting for years of experience, is $45,240.00 (base rate) to $56,550.00 (10 years of experience performing this same job or job with primarily the same duties).
• Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more.
• Ohio Public Employee’s Retirement System includes a 10% employee contribution and a 14% employer contribution.

Application Process

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About the Organization

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals regardless of race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.

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