Legal Account Resolution Specialist
Weltman, Weinberg & Reis
312 Elm Street
Suite 1200
Cincinnati OH 45202
Job Type: Hourly, Full-Time
Compensation: $17 / Hour
Posted Date: 04/01/2024
Apply today as a Legal Account Resolution Specialist for Weltman, Weinberg & Reis.
Legal Account Resolution Specialist
Job Description
Our Legal Account, Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and locate consumers with delinquent accounts and attempt to secure payments. All our clients’ consumers are in the post-lawsuit, legal stage of collections; preparing files for additional legal action is an important responsibility in this role.
We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped monthly bonus potential on top of your hourly rate.
We want to add a Legal Account Resolution Specialist (Collector) to join our team in Downtown Cincinnati.
Schedule: 8:00 a.m. – 4:45 p.m., Monday through Friday (No nights or weekends).
Job Responsibilities
- Requests and mail form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
- Confers with consumers or representatives by telephone in an attempt to determine the reason for overdue payment and make an attempt for payment resolution.
- Calculates payment arrangements and negotiates settlements, which may require supervisor/client approval.
- Documents information about the financial status of consumers and the status of collection efforts and performs data entry to update notes on the account.
- Contacts consumers, consumers’ representatives, and attorneys to provide status updates and request/supply additional information and documentation. May also contact the courts.
- Obtains information to handle debit and check payments by phone.
- Searches internet, public records, city, and telephone directories, credit bureau reports, vendor searches, and contacts employer and post offices to locate consumer and consumer assets.
- Locates additional addresses as necessary.
- Makes decisions for the next activity on consumer files and monitors files for required documents.
- Follow-up to ensure all available options are utilized to achieve payment of debt.
- Meets minimum standards for daily calls, files worked, and goals.
- Handles files by WWR and client standards and follows scripts and regulatory compliance requirements.
- Approaches contact with consumers and third parties with high professionalism/customer service on a recorded and monitored phone line.
- Complete all required training applicable to the assigned position.
- Additional duties as requested or required.
Qualifications
- High school diploma or general education degree (GED).
- 1-3 years relevant business experience or an equivalent combination of education, training, and experience.
- Consistently achieves 85%or better on monthly revenue goals.
- Knowledge of essential computer operation, including internet research.
- Maintains composure in difficult situations.
- Communicates effectively verbally and in writing.
- Hybrid Schedule potential after six months.
- Must pass a background check and drug screen (Weltman follows the Federal guidelines for drug screenings due to the clients we support).
Compensation & Benefits
- $2k Retention Bonus during your 1st year of Employment.
- $17/hr. + Uncapped monthly bonus opportunities (average annual bonus is $13,500).
- Paid Time Off (PTO) – 16 days annually + 8 Company paid holidays.
- Competitive benefits — Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k).
- Promotional opportunities from within the firm.
- Employee Perks are Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- Earn incentives through monthly contests in a fun team environment.
- Flexible Spending Account for Parking or Public Transportation.
- Onsite fitness center (available to join).
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Application Deadline: Until Filled
For more information or to apply: